Privacy Notice

What we collect

Name, date of birth, gender, mobile number, email, and address; and, if you use our healthcare features, your medical history, symptoms, consultation notes, prescriptions, lab reports, diagnostic results, doctor's notes, appointment history, and payment records.

Why we collect it

To create your account, book and manage appointments and lab/pharmacy orders, let a doctor record a consultation and prescription, deliver lab reports and medicines to you, process payments, send booking and OTP-verification emails, and meet our legal and medical record-keeping obligations.

Who receives it

Only the parties involved in delivering the service you request: the doctor, lab, clinic, pharmacy, or delivery agent for that specific booking; our cloud hosting and email-delivery providers, acting strictly on our instructions; and law enforcement or regulators where we are legally required to disclose it. We do not sell personal or health data to anyone, for any reason.

How long we keep it

Account and profile data for as long as your account is active. Consultation, prescription, and lab report records for as long as applicable medical record-keeping rules require, and in any case no longer than necessary for the purpose collected. See the full Privacy Policy for exact retention periods by data category.

Your rights

You can access, correct, or ask us to erase your personal data (subject to any record-keeping obligations that override erasure), and you can ask what data we hold about you and why, at any time from your account or by writing to us.

Withdrawing consent

Where we rely on your consent (for example, to send you appointment reminders or use optional analytics), you can withdraw it at any time from your account settings or by contacting us. Withdrawing consent does not affect processing already carried out, and may limit features that depend on that data (e.g. we can't remind you of a booking we can no longer email you about).

Third parties & children

Video consultations run on a third-party video service and are not recorded or stored by us. If a patient is under 18, we require a parent/guardian's name, contact details, and explicit consent before creating or using that account.

Complaints

If you're unhappy with how we've handled your personal data, write to our Grievance Officer at grievance@greenhealtheasy.com. We aim to acknowledge every complaint within 48 hours and resolve it within 30 days, in line with the Digital Personal Data Protection Act, 2023.